GUARANTEE & REFUND POLICY

At Carmper, we are committed to providing our customers with high-quality products and service. This Guarantee and Refund Policy outlines the circumstances under which refunds may be issued, in accordance with Australian Consumer Law.

Refunds and Replacements

We are happy to offer a refund, replacement, or repair where an item is:

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Hasn’t yet been shipped;
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Faulty or defective;
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Not as described;
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Not fit for purpose.
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To be eligible, please notify us within 7 days of receiving your order. We may request supporting evidence, such as photographs or a return of the item for assessment.

Custom Orders

For custom or made-to-order kit purchases:

Orders cannot be cancelled or refunded once the manufacturing process has begun, as these items are custom-made to your specifications.

Orders That Have Been Shipped

Once your order has been shipped, we are unable to offer refunds or cancellations. Please ensure all order details are correct before finalising your purchase.

Contact Us

If you believe your product is faulty or not as described, please contact our team through the contact form as soon as possible. We are here to assist and will work with you to resolve any genuine concerns in a timely and fair manner.

Thank you for choosing Carmper.

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